Delhi, India, 2024-Dec-8 — /Travel PR News/ — During the winter months, northern India, including Delhi – Air India’s primary hub – often experiences heavy fog and low visibility, leading to significant disruptions in air travel. This seasonal phenomenon affects not only Delhi but also other major cities in the region, causing delays and inconvenience to air travelers across the country.
While some delays are unavoidable due to reduced airport capacity during this time, Air India is committed to minimizing disruptions and enhancing the travel experience for its customers. The airline has implemented a series of proactive measures, in line with regulatory guidelines, to mitigate the impact of fog on flight schedules.
Proactive Measures to Minimize Disruptions
In response to the challenges posed by winter fog, Air India has adjusted its flight schedules to prioritize long-haul and metro-to-metro flights, ensuring minimal disruption for passengers with onward connections. Additionally, the airline has bolstered its operational processes, deploying additional staff at key airports, including those where flights may be diverted, to handle delays and minimize inconvenience to travelers.
Enhanced Training and Readiness
Air India has also increased the number of pilots certified to conduct low visibility operations (LVO), ensuring that more aircraft are capable of landing safely during adverse weather conditions using the CAT-3 Instrument Landing System (ILS). This enhances the airline’s ability to operate smoothly even in challenging weather conditions.
The ‘Fog Care’ Initiative for Passenger Support
Most notably, Air India has introduced the ‘Fog Care’ initiative, designed to proactively reach out to passengers traveling to and from Delhi, informing them of potential delays or cancellations. Passengers will be offered the option to reschedule their flights at no additional cost or receive a full refund, providing them with greater flexibility and convenience during the fog season.
“We are dedicated to ensuring the safety and comfort of our passengers and crew,” said an Air India spokesperson. “The steps we are taking, including enhanced communication and operational adjustments, reflect our commitment to minimizing the impact of fog-related disruptions.”
Customer Support and Assistance
Passengers are encouraged to check their flight status regularly and consider rescheduling or canceling flights without any extra charges to avoid unnecessary travel to the airport. Air India’s Fog Care initiative will be activated shortly, ensuring passengers are informed and supported through every step of their journey.
For further assistance, customers can reach out via Air India’s online platforms or call the customer service helpline at 0116 932 9333.
Air India remains dedicated to delivering a seamless and comfortable travel experience, even during the challenges of the winter fog season.
