FCM Travel India, a flagship large corporate division of the Flight Centre Travel Group (FCTG), is back with the second edition of the FCM Corporate Travel Summit powered by the Global Business Travel Association (GBTA). This by-invite-only event will be held at The Leela Palace in Bengaluru on 28th February 2025.
The summit theme is “Customer Experience Redefined,” with a focus on technology and people. Experts from the travel industry will give their latest perspectives and share relevant insights on the importance of technology and human support in providing unmatched customer service and experience. The agenda will also include topics such as diversity, equity and inclusion as well as meetings and events.
“Technology and human empathy are key elements in providing faster and a more seamless experience. We are heavily investing in our people and enhancing tech capabilities to solve problems in a time-bound and effective manner. We’re looking forward to the summit for knowledge sharing and deeply understanding the sentiment for a frictionless experience,” said Sunny Sodhi, Managing Director, FCM Travel India.
“A cornerstone of delivering exceptional customer experience is the combination of professionals and technology. By leveraging the right tools, travel managers and bookers can deliver and address every small detail that matters. We are thrilled to partner with FCM India for another successful summit which will bring leaders together from across the region to learn and inspire one another,” said Elle Ng-Darmawan, Regional Director for GBTA APAC.
“By integrating thoughtful practices into our operations, we create a meaningful impact that resonates with today’s conscious traveller. We are proud to share our journey and insights at the FCM Corporate Travel Summit, exploring how sustainability and exceptional service go hand in hand to foster loyalty and elevate customer satisfaction,” said Shweta Jain, Chief Marketing and Sales Officer, The Leela Palaces Hotels & Resorts.
The inaugural session of the FCM Corporate Travel Summit in 2024, held in Mumbai, was notably a resounding success and this year’s sponsors include The Leela Palaces Hotels & Resorts, Cathay Pacific, Amadeus, Singapore Airlines and Qantas Airways.
